Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Performance & Fixes
- How to collect the log files of Filmora for Android?
- How to collect the log files of Filmora for iOS?
- How to collect archived project of Filmora for Android？
- How to collect archived project of Filmora for iOS?
- How to change Filmora Mobile app language?
- How to collect log files of Filmora mobile?
- Why did I fail to download iTunes music in Filmora iOS?
- Why can't I add music from iTunes with the error “this is a rip-off”？
- Why does it say Unsupported format when importing a video?
- Why does it say 'can't import too many videos at once'?
- Why there is no sound in the exported video?
- Why are there black edges in the exported video?
- Why there is a black screen at the end of the exported video?
- Why there is a pop-up 'Project file has expired' when opening a draft project?
- Why does the quality of my 4k video turn poor after importing?
- How to fix Filmora Crash issue?
- How to fix Filmora Freeze issue?
- How to fix Preview Lag issue?
- How to fix Network Error pop-up?
- Why AI tasks are processed slowly or stuck?
- Why did AI tasks fail to be generated?
- Why did the project fail to be uploaded to Filmora Cloud?
- Why does it take so long to upload a project to Filmora cloud?
- How to get Archived Project?
- Why do I get the error Too Many Users when using AI functions?
- Why does it take so long to load resources?
- Why can't I import files from the external hard drive?
- How to check the version number of Filmora Mobile?
More ways to get help
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