Account & Activation
- How to restore purchase for Filmora iOS?
- How to redeem a Code Card?
- Why does Filmora prompt me that my license is linked to an account that doesn't belong to me?
- What are Task Center Points?
- I have downloaded Filmora HD, why I can't use my license?
- How can I find out when my monthly credits will renew?
- Why has my money been deducted but my subscription has not been activated yet?
- How do I pause my Filmora membership?
- I have purchased Basic Plan for Filmora desktop version, why haven't I received AI Credits?
- Common solutions for payment failure in Filmora Mobile
- How to download the latest version of Filmora Mobile?
- Can I roll back to the old versions of Filmora Mobile?
- How to cancel the subscription for Filmora Mobile?
- Why I don't have credits after purchasing the authorization?
- I can see my AI Credits on my computer, but can't find the credits on my phone.
- Why am I being asked to log in with the original account?
- How do I change my account email address?
- Why don't I receive the verification code when trying to log in?
- How do I change the app language in Filmora mobile?
- Why does the app log me out automatically?
- How do I link or add an email address to my account?
- How do I change my account email address if I can no longer receive the verification code?
- How to merge two Wondershare accounts?
- I forgot the email address used for my Filmora account. How can I recover it?
- How do I register a Filmora account on my phone?
- Why can't I restore my old FilmoraGo lifetime license in the new Filmora AI app, and how can I get it linked to my Wondershare ID?