To restore your purchase on Filmora mobile, please follow these steps:
1. Ensure you are logged in with the account used for the purchase. If you have multiple email addresses, please try each one you might have used.
2. Go to the 'Mine' page at the bottom right of the screen.
3. On the 'Mine' page, scroll down and tap the 'Restore Purchase' button.
4. If the restoration fails, please ensure your internet connection is stable and try again.
If the problem persists, please submit feedback in the app through Mine > Feedback. Please attach your order number and screenshots of your purchase receipt, along with log files, to help our technical team troubleshoot more efficiently.
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