Support & Learning

How do I send a screenshot or file to support?

To send screenshots and feedback to our technical team, please follow these steps:

1. Open the Filmora app and tap 'Mine' at the bottom right corner.
2. Tap 'Feedback'.
3. Describe your issue in detail and tap the 'upload' icon to upload your screenshots (e.g., your order receipt or account status).
4. Check if there is the email address, and check the box at the bottom to allow the app to collect software logs.
5. click "Submit" button to send.

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