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How to collect log files of Filmora mobile?

For Android

For Android Version V6.6.4 and above: 

  • Go to Settings, and click Open Log.
  • Restart the app and make the issue recur.
  • Click Feedback to send us logs and device info.

 

For iOS

  • Click Settings and then click Feedback, or you can also click the video button next to the Person button.

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  • Input your problem description (more than 10 characters), and add screenshots or recordings for the issue as attachments. then click Next.

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  • Check if there is mail to address, iPhone info, and software logs, and click “↑” button to send.

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For more detailed operations, please refer to the following video instructions.

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