Support & Learning

How to collect log files of Filmora mobile?

For Android

  • Open the app, go to Mine, click Open Log
  • Restart the app and make the issue recur.

  • Input your problem description (more than 10 characters), and add screenshots or recordings for the issue as attachments.
  • Check if there is the email address, and check the box at the bottom to allow the app to collect software logs, and click “Submit” button to send.

 

For iOS

  •  Tap on Mine and then click Feedback

  • Input your problem description (more than 10 characters), and add screenshots or recordings for the issue as attachments.
  • Check if there is the email address, and check the box at the bottom to allow the app to collect software logs, and click “Submit” button to send.


 

Was This Helpful?

Need More Help?

Explore additional support options if you can’t find
what you’re looking for.

Account Center

Sign in with Wondershare ID to get invoice, redeem
serial number, cancel subscription, etc.

Sign in

Contact us

Can’t find the answers you’re looking for? We’re
here to help.

Get Support