If you purchased the wrong Filmora mobile plan (for example, you wanted Premium but bought Pro), you can upgrade directly within the app without canceling:
1. Go to the 'Mine' page.
2. Tap the 'Upgrade' button in the top right corner.
3. The system will automatically calculate the price difference — you only need to pay the remaining amount.
If you would still prefer to cancel and request a refund instead of upgrading, please note that canceling a subscription stops future renewals but does not automatically refund past payments.Refund eligibility depends on the purchase channel, order details, and applicable refund policy.
To request a refund, submit feedback in the Filmora app through Mine > Feedback. Include your order number, purchase receipt, the plan you bought, and the plan you intended to purchase. Our support team will review your case and contact you via email.
I bought the wrong Filmora mobile plan. How can I upgrade or request a refund?
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