I have purchased Basic Plan for Filmora desktop version, why haven't I received AI Credits?

Please note that the Basic Plan does not include AI Credits, which has been stated on our pricing page. If you want to use AI Features in Filmora app, you could purchase AI Credits package within the app.

Was This Helpful?

Thanks for your feedback.

Can you tell us what didn't work for you?

Email address is optional. Leave it blank if you do not need follow-up.

Submit

{{item.likes}} Cancel Reply Reply

{{item1.type == 2 ? authName : item1.name ? item1.name : userName}}

@{{item1.reply_to_type == 2 ? authName : item1.reply_to_name ? item1.reply_to_name : userName}} {{item1.message}}

{{item.likes}} Cancel Reply Reply

Need More Help?

Explore additional support options if you can’t find
what you’re looking for.

Account Center

Contact us

Can’t find the answers you’re looking for? We’re
here to help.

Get Support

Support & Learning