If a project stays stuck at 0% while importing after you duplicated a video, please follow these steps:
1. Do not clear Filmora cache or data yet — this can remove unsaved projects and the logs needed to diagnose the issue.
2. Check that your device has enough free storage and memory, then force-close Filmora and try opening the project again on a stable network.
3. Update Filmora to the latest version from the Google Play Store or Apple App Store, then retry opening the project.
4. If it is still stuck at 0%, submit feedback in the app through Mine > Feedback. Attach a screen recording and log files (check the box to upload logs) before you reset anything.
5. Only after submitting feedback may you uninstall and reinstall the app as a last resort. Avoid uninstalling unless your projects are already backed up or exported, as this may delete local projects.
My project stays stuck at 0% while importing. What should I do?
Need More Help?
Explore additional support options if you can’t find
what you’re looking for.
Account Center
Sign in with Wondershare ID to get invoice, redeem
serial number, cancel subscription, etc.
Contact us
Can’t find the answers you’re looking for? We’re
here to help.
Was This Helpful?
Thanks for your feedback.
Can you tell us what didn't work for you?
Email address is optional. Leave it blank if you do not need follow-up.
Feedback sent！