AI-generated results may sometimes be inaccurate, especially when the source image does not show complete information, such as a side-profile image. The AI may fill in hidden facial features when generating a different viewing angle, so the result may not fully match your expectations.
1. Try using a front-facing source image or specify in your prompt that the original side-profile view and facial features should be preserved.
2. If the generated result is incorrect, failed, or caused unexpected AI Credits consumption, submit a detailed report through Filmora mobile by going to Mine > Feedback.
3. Include the prompt, original image or source material, generated video or failed result, screenshots or screen recordings, and the related log file if available.
4. The support team will review the submitted materials and determine whether the issue was caused by the generation process or by the limitations of reconstructing details that were not visible in the source image.
The AI-generated video contains an incorrect or unexpected result, and AI Credits were consumed. What should I do?
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