We apologize for the inconvenience. Please try the following steps to resolve the issue:
1. Ensure your app is updated to the latest version from the App Store or Google Play Store.
2. Check your internet connection and try restarting the app.
3. If the problem persists, please submit feedback in the app through Mine > Feedback. If available, please attach screenshots, issue-related videos, and log files to help our technical team troubleshoot more efficiently.
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