Support & Learning

What should I do if my cloud upload fails or gets stuck?

If your project upload to Filmora Cloud is stuck, please try the following steps:

1. Check your internet connection and ensure you have a stable Wi-Fi or cellular data signal.
2. Verify that you have sufficient storage space remaining in your Wondershare Drive.
3. Ensure the project file is not corrupted and all media assets are still available on your device.
4. Try restarting the Filmora app and initiating the upload again.
5. Check if there are any app updates available in the App Store or Google Play Store.

If the problem persists, please submit feedback in the app through Mine > Feedback. If available, please attach screenshots, issue-related videos, and log files to help our technical team troubleshoot more efficiently.

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