Why am I being asked to log in with the original account?

If you are unable to upgrade Filmora because you are prompted to log in to the original account, please follow these steps:

1. The subscription or license is linked to the account used for the original purchase. Please try logging in with each email address or third-party account (Google/Apple ID) you may have used.
2. If you no longer have access to the original account, please locate your purchase receipt (including the order number) as proof of purchase.
3. Submit feedback in the app through Mine > Feedback. Attach your purchase receipt and explain that you cannot access the original account. Our support team will review your case and assist you with the account recovery or upgrade process.

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