AI Credits availability depends on the benefits and validity period of your current subscription plan. If you previously received AI Credits but they are no longer being added, please ask our support team to verify your subscription and AI Credits eligibility.
1. Open Filmora on your mobile device.
2. Go to Mine > Feedback.
3. Describe when the AI Credits stopped being added. Include your subscription order number or the email address used for the purchase.
4. Attach screenshots of your AI Credits status.
5. Check the box to upload log files.
Our support team will review your subscription details and confirm whether AI Credits are included in your current plan and when they should be renewed or distributed.
Why are my AI Credits no longer being added even though I have a subscription, and how can I check or restore them?
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