We apologize for the sync issues. Please follow these steps to resolve cloud draft problems: |
1. Check Version Consistency: Ensure all your Android devices are running the latest version of Filmora. Drafts created on a newer version cannot be opened on an older one.
2. Force Refresh Sync: Go to the 'Cloud' tab, pull down to refresh the list, and ensure you are logged into the exact same account (check the Wondershare ID).
3. Check Draft Integrity: If a draft downloads but won't open, the file might be corrupted. Try to re-upload it from the original device using a stable Wi-Fi connection.
4. Storage Permission: Ensure Filmora has 'Files and Media' permission enabled in your phone settings.
If the issue persists, please provide your log files and the specific draft name to our technical team via 'Feedback'.
Why are my cloud drafts not downloading or opening on Android?
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