If you purchased an annual Filmora subscription and expected to receive AI Credits every month but cannot find them, please note the following:
AI Credits are issued on your subscription renewal date (based on your original purchase date), not necessarily at the beginning of the calendar month. For example, if you subscribed on March 22, your credits will renew on the 22nd of each month — not on April 1 or May 1.
To check your AI Credit balance and renewal schedule:
1. Go to the 'Mine' page.
2. Tap on 'AI Credits' to view your balance, usage history, and the next issuance date.
If your credits are still missing after the expected renewal date, submit feedback in the app through Mine > Feedback and attach a screenshot of your AI Credit balance page and subscription status, so our team can investigate.
Why are my monthly AI Credits missing?
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