Support & Learning

Why are my photos or videos incorrectly flagged as sensitive content?

We apologize for any inconvenience caused by the content moderation system.

1. Ensure your content does not contain elements that might trigger safety filters (e.g., specific gestures, clothing, or background elements).
2. If you believe this is a false positive, please report it to our technical team for manual review.
3. To report: Go to the 'Mine' tab, tap 'Feedback', describe the issue, and upload the specific image or video that was flagged. If available, please attach screenshots, issue-related videos, and log files to help our technical team troubleshoot more efficiently.

Was This Helpful?

Need More Help?

Explore additional support options if you can’t find
what you’re looking for.

Account Center

Sign in with Wondershare ID to get invoice, redeem
serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re
here to help.