If your Filmora mobile subscription is active but you cannot export a video, please follow these steps:
1. Ensure you are logged in with the account used for the purchase. If you have multiple email addresses, please try each one you might have used.
2. Go to the 'Mine' page and tap 'Restore Purchase' to refresh your subscription status.
3. Check if your project contains any 'Premium' assets (effects, stickers, or music) that may require a higher-tier plan. You can either upgrade to Premium, or replace them with Pro or free alternatives.
4. Ensure your device has enough storage space for the exported file.
5. Update Filmora to the latest version from the Google Play Store or Apple App Store.
If the problem persists, please submit feedback in the app through Mine > Feedback. Please attach your order number and screenshots of your purchase receipt, along with log files, to help our technical team troubleshoot more efficiently.
Why can't I export my video even though my subscription is active?
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