If you have an active Pro subscription but cannot export, please check the following:
1. Check for Premium Assets: Ensure your project does not contain assets marked with a purple crown icon. These are Premium resources that require a Premium subscription to export.
2. Check Export Settings: Some high-end export settings might be reserved for Premium users.
3. Account Status: Ensure you are logged into the correct account used for the purchase.
4. Restore Purchase: If the subscription isn't recognized, try the 'Restore Purchase' option in the Mine page.
If the problem persists, please submit feedback in the app through Mine > Feedback. If available, please attach screenshots, issue-related videos, and log files to help our technical team troubleshoot more efficiently.
Why can't I export my video in MP4 format?
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