If you subscribed to Filmora but still can't generate a video, please check your AI Credit balance:
1. Go to the 'Mine' page.
2. Tap on 'AI Credits' to view your remaining balance and usage history.If your credits are exhausted, you can:
- Purchase additional AI Credits through 'Mine' > 'AI Credits' > 'Get More AI Credits'.
- Wait for your next billing cycle if your plan includes monthly credits.
If you have sufficient credits but still cannot generate, submit feedback in the app through Mine > Feedback and attach a screenshot of your AI Credit balance and any error messages, so our team can investigate.
Why can't I generate AI videos even though I have a subscription?
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