Support & Learning

Why can't I upload my video to the cloud?

There are several reasons why you might be unable to upload a draft project:

1. Ensure you have a stable internet connection.
2. Check if your Cloud Storage space is full. You may need to manage your storage or upgrade your plan.
3. Verify that the project file size does not exceed the single file upload limit.
4. Ensure you are logged into the correct Wondershare account. 

If the problem persists, please submit feedback in the app through Mine > Feedback. If available, please attach screenshots, issue-related videos, and log files to help our technical team troubleshoot more efficiently.

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