After upgrading your membership, if your AI Credits balance is different from what you expected, first confirm that you are signed in to the Filmora mobile app with the same account used to purchase the membership.
1. Close and reopen the Filmora mobile app, wait a few minutes, and check your AI Credits balance again.
2. In the app, use "Restore Purchase" to resync your membership benefits.
3. If your remaining AI Credits are still missing, go to Mine > Feedback and submit the issue with screenshots of the membership page, your current AI Credits balance, and the upgrade order or payment record.
Our support team will use the existing information to verify your account's membership upgrade history, credit change records, and benefit synchronization status.
Why did my AI Credits disappear after upgrading my plan?
Need More Help?
Explore additional support options if you can’t find
what you’re looking for.
Account Center
Sign in with Wondershare ID to get invoice, redeem
serial number, cancel subscription, etc.
Contact us
Can’t find the answers you’re looking for? We’re
here to help.
Was This Helpful?
Thanks for your feedback.
Can you tell us what didn't work for you?
Email address is optional. Leave it blank if you do not need follow-up.
Feedback sent！