If you subscribed to a plan but your AI Credits balance is lower than expected, please check the following:
1. Ensure you are logged in with the account used for the purchase. If you have multiple email addresses or store accounts, please try each one you might have used.
2. Check your Google Play Store or Apple App Store purchase history to confirm the subscription plan you actually purchased.
3. Go to the 'Mine' page and tap on 'AI Credits' to view your usage history — this will show whether any credits were consumed.
4. If you believe the credits were deducted incorrectly, submit feedback in the app through Mine > Feedback. Attach a screenshot of your store receipt (including the order number) and a screenshot of your AI Credit usage history, so our team can investigate and correct your balance.
Why do my AI Credits show as 0 even though I have an active subscription?
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