If you purchased Filmora but the exported video still has a watermark, please try the following:
1. Make sure you are signed in with the same Apple ID (for iOS) or Google Play account (for Android) used to complete the purchase.
2. Open Filmora and go to the 'Mine' page, then tap 'Restore Purchase'.
3. On the 'Mine' page, find the 'Remove Watermark' option and make sure it is toggled on.
4. Check that your purchase is active and that the app has a stable internet connection.
If the watermark remains, go to Mine > Feedback and submit the issue. Please attach a screenshot of the watermark or upgrade prompt, your order information if available, and any related log files.
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