Support & Learning

Why does the app log me out automatically?

Filmora Mobile may require an internet connection from time to time to verify your account or subscription. Offline access may therefore be limited, but being logged out repeatedly is not expected.

1. Update Filmora Mobile to the latest version from Google Play.
2. Connect to a stable internet connection and sign in again.
3. Keep the app open for a short time after signing in, then close and reopen it to check whether the login is retained.
4. If the app continues to log you out, submit feedback in the app through Mine > Feedback and include your account email, device model, app version, the approximate time of the logout, and a screen recording if possible.

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