If your Filmora mobile subscription is active but you are still asked to pay or upgrade, please follow these steps:
1. Ensure you are logged in with the account used for the purchase. If you have multiple email addresses or store accounts, please try each one you might have used.
2. Go to the 'Mine' page, scroll down, and tap 'Restore Purchase' to refresh your subscription status.
3. Check if your project contains any Premium assets (marked with a purple crown). These require a higher-tier Premium plan. You can either upgrade to Premium, or remove or replace them with Pro or free alternatives.
If the issue persists, submit feedback in the app through Mine > Feedback. Attach a screenshot of your subscription status and the upgrade prompt, so our team can investigate.
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