To resolve this issue, please follow these steps:
1. Tap the Mine icon in the lower right corner and click on "Restore Purchase" to see if your benefits are authorized to you.
2. If the issue persists, please follow these additional troubleshooting steps:
- For Filmora Android: Check the account you are logged in with on Google Play and use the same account to log in to Filmora.
- For Filmora iOS: Use your Apple ID to log in to Filmora.
3. If the issue still persists after trying the above steps, please tap and send us feedback. We will provide further assistance. Thank you for your understanding and patience.
Was This Helpful?
Thanks for your feedback.
Can you tell us what didn't work for you?
Email address is optional. Leave it blank if you do not need follow-up.
Feedback sent！