Support & Learning

Why is importing or uploading videos taking a very long time?

1. Check your internet connection and try switching between Wi-Fi and mobile data.
2. Ensure your device has sufficient storage space for temporary files.
3. Clear the app cache in "Mine" page to optimize performance.
4. Check if the video file is exceptionally large or in a high-resolution format (like 4K), which naturally takes longer to process.
5. Ensure you are using the latest version of Filmora from the Google Play Store or App Store.

If the problem persists, please submit feedback in the app through Mine > Feedback. If available, please attach screenshots, issue-related videos, and log files to help our technical team troubleshoot more efficiently.

Was This Helpful?

Need More Help?

Explore additional support options if you can’t find
what you’re looking for.

Account Center

Sign in with Wondershare ID to get invoice, redeem
serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re
here to help.