Support & Learning

Why is my payment method not accepted?

Since Filmora mobile subscriptions are processed through the Google Play Store or Apple App Store, payment failures are usually related to your store account settings. Please try the following:

  1. Check if your payment method is supported by your local App Store/Google Play.

  2. Ensure your store region matches your current location.

  3. Update your billing information in the store settings.

  4. If one card fails, try adding an alternative method (like PayPal or a different card) directly in your Store account.

If the issue persists, please contact Google/Apple support as we do not have access to your private billing details.

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