If your payment was successful but the subscription is not active, please try the following steps:
1. Ensure you are logged in with the account used for the purchase. If you have multiple email addresses, please try each one you might have used.
2. Tap on the 'Mine' icon at the bottom right of the screen.
3. On the 'Mine' page, look for the 'Restore Purchase' button or the subscription status area, and tap it to refresh your entitlement.
4. If the status does not update, try restarting the app or logging out and back in.
If the problem persists, please submit feedback in the app through Mine > Feedback. Please attach your order number and screenshots of your purchase receipt, along with log files, to help our technical team troubleshoot more efficiently.
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