Support & Learning

Why is my subscription not updating after payment?

If your subscription is not updating after payment, please follow these steps:

1. Ensure you are logged in with the account used for the purchase. If you have multiple email addresses, please try each one you might have used.
2. Go to the 'Mine' page and tap on 'Restore Purchase'.
3. Check if the payment was successfully processed by your App Store or Google Play Store.

If the problem persists, please submit feedback in the app through Mine > Feedback. Please attach your order number and screenshots of your purchase receipt, along with log files, to help our technical team troubleshoot more efficiently.

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