If your AI Credits were deducted but the video was not generated successfully, please follow these steps:
1. Stop retrying the same task temporarily to avoid further unsuccessful attempts.
2. Go to the 'Mine' page, tap on 'AI Credits' to view your usage history, and confirm whether the credits were actually deducted. In most cases, if a generation task fails, credits are either not deducted at all or are automatically returned to your account within 24 hours.
3. If the credits were deducted and not returned, go to the 'Drafts' page, switch to the 'AI Task' tab, and take a screenshot of the failed task (including the task name and generation time).
4. Submit feedback in the app through Mine > Feedback. Attach the screenshot of the failed task, describe the issue, and include the number of credits deducted and the approximate time of the attempt.
Our technical team will review the generation logs. If the issue is confirmed to be a system error, they will assist you with credit compensation or provide further guidance.
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