Troubleshooting & help
Sales and Pricing
- How to get an invoice and receipt?
- How to get an education pricing?
- What is your policy regarding tax exemptions? We are a tax-exempt company/organization/school. How do we place an order?
- Does the price include sales tax and VAT (value-added tax) fees?
- Do you have multi-user licenses? Are there any quantity discounts?
- How to get a refund for what I bought?
- What should I do if I fail to place an order in the online store?
- What is the reason for my credit card not being accepted?
- Which payment methods are accepted by your company?
- How to cancel the subscription license?
Product and License
- What should I do when I haven't received my license code after a successful payment?
- What is the difference between EdrawMind Subscription and EdrawMind License?
- Can I add an additional license to the existing license code?
- How many languages does EdrawMind support?
- How can I activate EdrawMind after purchasing a Perpetual license?
- How to retrieve my license code if it's lost?
- What different features can I get between the EdrawMind Free version and the Paid version?
- What's the difference between EdrawMind and EdrawMax?
- If I purchased the Windows version of EdrawMind, can I use it on macOS as well with the same License key?
- Where can I locate the automatically saved files?
- How to Recover Lost Documents after an Unexpected Shutdown?
- What's the process for revoking shared links?
- How to unbind devices?
- How can I remove task dependencies in the Gantt Chart view?
- How can I search for content within tags, notes, or comments?
- How to set the default font?
- How can I save or create a custom theme?
- How can I move the canvas, or where is the Pan/Hand tool located?
- How to customize the software shortcut?