Support & Learning

How to collect FamiSafe log files on kid's Android device?

When kids' device is Android, you can open the file manager app or My files app on the Android device, then follow the path above to check if there are any log files: /sdcard/Android/data/com.wondershare.famisafe.kids/files/famisafe_log

Note

1. The storage path may vary depending on the device model, and there may be some differences in the log path for certain devices: Android/data/com.wondershare.famisafe.kids/files/famisafe_log  

2. If you cannot find the FamiSafe log on Android device, it is recommended to connect the phone to a computer, find the corresponding log path and copy the log.

Path: Internal storage/Android/data/com.wondershare.famisafe.kids/files/famisafe_log

how-to-collect-famisafe-log-files-android-2.png

Was This Helpful?

Need More Help?

Explore additional support options if you can’t find
what you’re looking for.

Account Center

Sign in with Wondershare ID to get invoice, redeem
serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.