Support & Learning
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Product Inquiries
- Can FamiSafe find the lost phone by phone number or IMEI number?
- Can FamiSafe able to monitor child's calls?
- Can FamiSafe able to track a kid's devices when GPS is turned off on kids' devices?
- Can I use FamiSafe to control my kid’s XBOX, Play Station, Nintendo Switch or any other video game console?
- Can hide the FamiSafe icon on kid's device?
- Can FamiSafe able to monitor a child's text message directly?
- How to check the usage of my kid's device?
- How many kid's devices can parent monitor with one FamiSafe account?
- How many parents' devices can one FamiSafe account connect with?
- How can I switch to monitor different kids' devices when there are several kids' devices are connected?
- What devices do FamiSafe support?
- Will FamiSafe work when the parents' and kid's devices are under different operating systems?
- Can FamiSafe track the lost phone by phone number or IMEI number？
- How to collect FamiSafe log files on kid's Windows computer?
- How to collect FamiSafe Connect log files?
- How to collect FamiSafe log files on kid's Kindle Fire?
- How to collect FamiSafe log files on kid's Android device?
- How to collect FamiSafe log files on kid's iOS device?
- Which social apps does FamiSafe currently support monitoring for suspicious content?
- How to remove a kid's device?
- How to modify children's device information such as age and avatar on FamiSafe?
- What languages does the suspicious words library support?
- How do I remove my PIN?
- How to use FamiSafe's SOS Alerts(IOS）?
- What can I do with FamiSafe's SOS Alerts(IOS)?
- How to use FamiSafe's Calls & Messages(IOS）?
- What can I do with FamiSafe's Calls & Messages(IOS)?
- How to use FamiSafe's Driving Report(IOS）?
- What can I do with FamiSafe's Driving Report(IOS)?
- How to use FamiSafe's Geofence(IOS）?
- What can I do with FamiSafe's Inappropriate Pictures(IOS)?
- Where can I find the FamiSafe's Activity Report(IOS)?
- What can I do with FamiSafe's Safe Search?
- What FamiSafe's Screenshot feature can do?
- How to connect kid's Android phone and tablet?
- How to connect Kid's iPhone and iPad?
- How to Connect Kid's Computer?
- What types of devices does FamiSafe support for management?
- How many features does FamiSafe support on Android devices?
- What can you do with FamiSafe's Screen Time feature？
- Where to find screen time on Android Devices?
- How can I use the Screen Time feature on an Android device?
- What can you do with FamiSafe's "Block All Apps" feature?
- How to use FamiSafe's Social Apps Detection feature？
- How to use App Rules feature?
- How many features does FamiSafe support on IOS devices?
- Where to find screen time on IOS Devices?
- Where can you find the App Rules feature on IOS devices?
- How to use App Rules on IOS devices?
- What can you do with FamiSafe's Screen Viewer?
- Where can you find the Calls & Messages feature?
- How to use One-Way Audio feature?
- What can you do with FamiSafe's One-Way Audio?
- What can you do with FamiSafe's YouTube App controls?
- Where can you find the YouTube App Control feature?
- How to use the YouTube app controls?
- What can you do with FamiSafe's TikTok history?
- How to use FamiSafe's TikTok history？
- What can you do with Sensitive images from FamiSafe?
- What can you do with FamiSafe's Safe search?
- How to use the Safe Search feature？
- What can you do with FamiSafe's Web Filter?
- How to use Web Filter?
- What can you do with FamiSafe's browser history?
- How to use browser history feature ？
- What can you do with FamiSafe's Report?
- Where can you find the Report feature?
- What can you do with FamiSafe's iOS Restrictions?
- How to use the iOS Restrictions feature?
- What can you do with YouTube Content Detection?
- How to uninstall FamiSafe Kids from a child's Kindle Fire device？
- Why is the time recorded in the activity report incorrect?
- My child's device is an iPhone, why doesn't it have the activity reporting feature?
- How to solve that Activity Report/Browser History stop updating?
- Why can't I enable the timer limit on my child's phone?
- Will applications added to Allowed Apps be affected by block rules?
- Why doesn't YouTube show up under the app list?
- Why did the groups disappear from my child's device after I set up blocking rules?
- Why are blocked websites still accessible using the Opera Mini browser?
- How long is a Kid's request to extend use of a blocked app valid?
- Does FamiSafe support blocking Siri?
- Why does FamiSafe still block ChatGPT even though it has been added to the website's exception list?
- Can FamiSafe block the App Store on kid's devices?
- After extending the time request of the block app, will it be restricted by other block rules?
- After agreeing to an app's unblock request, can the app be blocked in advance?
- Why is the FamiSafe app not blocked/unblocked?
- How can I view the text messages (calls & messages) function on my mobile phone or Apple products (not just Windows systems)?
- Why I downloaded Fammy Plus but there are no messages from social apps like WhatsApp in the app?
- Why are there no calls and text messages？
- Why children’s devices cannot make calls?
- I can't find the 'call kids' feature.
- Where is the Dual WhatsApp feature?
- How does the Dual WhatsApp feature work?
- Do I need to turn FamiSafe off and then back on again on the tablet just to make it work?
- FamiSafe Connect Upgrade failed, please try again!
- How can I view my child's call history and text messages?
- The apps show waiting after using FamiSafe Connect.
- It prompts pairing failed when entering your pairing code on FamiSafe Connect.
- A prompt to download and install FamiSafe Connect on the computer occurs when trying to block individual apps.
- How to use Geofences feature?
- FamiSafe: Inappropriate pictures in social apps are not detected.
- Where can I find or delete audio history?
- Why doesn't my phone lock even if I exceed the daily limit?
- Does Famisafe allow you to set usage time limits for each app?
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