Support & Learning

• For Android devices:

    To prevent kids from uninstalling FamiSafe from their Android devices without parent’s consent, we have added uninstall protection for FamiSafe. Here is a detailed guide to uninstall FamiSafe from kid’s Android device.

1. Go to Settings > Applications > famisfe and click Uninstall.
2. If the uninstall option is greyed out, then go to Settings > administrators and disable famisafe first and then go back to "step 1". You may need to enter your famisafe account password to disable that permission.

• For iOS devices:

1. Tap and hold on the FamiSafe icon on the home page until the icon starts to wiggle.
2. Tap the “x” icon on the upper left corner of FamiSafe icon
3. Delete FamiSafe from your iOS device.
4. Remove MDM(Mobile Device Management) from the kid's iOS device: Go to Setting > General > Device Management > FamiSafe and tap Remove Management.

Note: If you need to reinstall FamiSafe on your kid's iOS device, please make sure you have deleted both the app and the MDM file from the device first. After that, you can reinstall FamiSafe from App Store and follow the on-screen instruction to reinstall the MDM file. 

• For Windows Device:

1. Click the FamiSafe icon in the lower right corner of the taskbar.
2. Click Quit FamiSafe. Enter the password of your FamiSafe user account to continue, and close the FamiSafe program.
3. Go to Control Panel and select Uninstall or Change Programs.
4. Choose Wondershare FamiSafe and click Uninstall. Follow the prompts and click Next to finish the uninstallation.

• For Mac Device:

1. On your kid's Mac, go to Library > Application Support > Famisafe > bin and find "FamisafeUninstall.app".
2. Launch the FamisafeUninstall application.
3. You will need to enter the Mac password on the popup window to continue.
4. You will find a program named FamiSafe Uninstall on the Dock. Click it.
5. Enter your FamiSafe account's password on the pop-up window for verification.
6. Click Continue. FamiSafe is uninstalled from your kid's Mac.