We upgraded the Filmora login process since V8.6 and customers need to use the licensed email address to log in to the Wondershare ID account and they will have the full version. For example. if one customer used email@example.com and purchased Filmora9, the licensed email address is firstname.lastname@example.org. The customer should use email@example.com to log in to the Wondershare ID account to activate Filmora9.
If you purchased Filmora before V8.6, please use the licensed email address to create a Wondershare ID account first and then log in. You will have the full version. For example, one customer used firstname.lastname@example.org and purchased FilmoraV8.5 and then updated the program to Filmora9, the customer should use email@example.com to create a Wondershare ID account first and then log in.
If the program is still in the free plan, please try to click on the 'Refresh icon' to refresh your Wondershare ID account. Also, please try to log out and then log in again.
1. The license
The program has two versions, windows version, and Mac version. One license cannot run across different systems. If you purchased windows version, it can only be used on a windows computer, not on a mac. Wondershare Filmora is windows version and Wondershare Filmora Mac is mac version; Wondershare FilmoraPro is windows version and Wondershare FilmoraPro for Mac is the Mac version.