Support Center / Wondershare FAQs - UniConverter - General
What can I do if I didn’t get a registration code?

For the version above 11.6.0 of Uniconverter (originally Video Converter Ultimate), there is no need to type in any registration code but a Wondershare ID created by your licensed email.

Tip: If the product asks you to enter a registration code, please download the very latest version of Uniconverter (originally Video Converter Ultimate) from links below.

For Windows version: http://download.wondershare.com/cbs_down/video-converter-ultimate_full495.exe

For Mac version:http://download.wondershare.com/video-converter-ultimate-mac_full735.dmg

There might be other situation that a registration code is required.

Situation 1: Retrieve the registration code via our online registration

code retrieval system. Using this link, you need to submit your Licensed e-mail. If you fail to retrieve your registration information, contact us and supply with your Licensed e-mail or the Order ID.

Situation 2: If you bought the product from one of our resellers, agents, eBay, or the App Store, we will not have your order information in our database.

If you purchased from App store, the registration code or Wondershare ID is not required. Just launch App store and go to Purchase tab, you can install the full version directly.

Situation 3: Contact us and supply with the following information in case the above doesn't help you:

1. Order ID, Full name, email address on the order.

2. Name of the product(s) purchased, Date and amount of the charge and Name of the site the purchase was made on.

3. Transaction ID.

Can’t find your answer?

Live Chat Most Popular

Wondershare support will be happy to help! Feel free to ask us anything.

Service Time: Mon~Fri, 24 hours a day

Chat Now
Submit online form

Simply contact our support team who are happy to help out.

Service Time: Mon~Fri, 24 hours a day

Call us for support

International phone rates may be charged by your service provider.

Service Time: Mon~Fri, 24 hours a day


Sign in to Wondershare ID

Sign in with Wondershare ID to get your order info, plan info. And you can get invoice, get keycode, redeem the serial number, cancel subscription, contact support team in Account Center.