Wondershare

Support Center / Wondershare FAQs - Wondershare - General
What's your subscription and cancellation terms?

Automatic Renewal Service means that the payment platform that you have gone through will charge the amount automatically (plus applicable taxes), prior to the expiration of your 1 Year License, 1Quarter License or 1 Month License.

If you wish to cancel the renewal service and don't want to be charged again, please click on the link below to enter your licensed email or order number and cancel the renewal service: http://support.wondershare.com/cancel_subscription.html.

Paypal (order number starts with “B”, e.g. B4FH04857N08XXXXX)

  1. Click the Settings icon next to "Log out" and select "Account Settings" from the dropdown.
  2. Click Money, banks, and cards on the left.
  3. Click Set Automatic Payments to the right of "Automatic payments".
  4. Click on the merchant's name you wish to cancel.
  5. Click Cancel and then click Yes to confirm.

You can also refer to https://www.wikihow.com/Cancel-a-PayPal-Subscription for further information.

  1. Checkout (order number starts with “AG", e.g. AG11756XXXX)
  1. Go to my Account site https://secure.2checkout.com/myaccount/,
  2. Create New Account with your "Order number" or "Email address"
  3. Go to “My Products”.
  4. Click on “Stop automatic license renewal” beneath each product that has this option enabled.
  5. You can also contact 2Checkout support directly: support@2checkout.com

If the above solution can't help you out, please provide a licensed email or order number and click the Wondershare Support Team to get further help.

Can’t find your answer?

Live Chat Most Popular

Wondershare support will be happy to help! Feel free to ask us anything.

Service Time: Mon~Fri, 24 hours a day

Chat Now
Submit online form

Simply contact our support team who are happy to help out.

Service Time: Mon~Fri, 24 hours a day

Contact
Call us for support

International phone rates may be charged by your service provider.

Service Time: Mon~Fri, 24 hours a day

Contact

Sign in to Wondershare ID

Sign in with Wondershare ID to get your order info, plan info. And you can get invoice, get keycode, redeem the serial number, cancel subscription, contact support team in Account Center.