Support Center / Wondershare FAQs - UniConverter - General
Windows Version-What can I do if I fail to login Wondershare UniConverter?

If you forget the registration code, please go to below link to retrieve it:

Please copy and paste the link below into your browser to download the full installer. Firefox is recommended.

If you already have purchased Wondershare UniConverter, please log in with the Wondershare ID or license code by clicking the Log In button.

If you fail to login our product, please try the version from the download link: https://ssl-download.wondershare.com/com.wondershare.videoconverter/com.wondershare.videoconverter.main_sku-ween_1116.exe

If you forgot your password, please check Retrieve or Reset Your Password.

If this does not solve your issue, you can contact us for assistance. To allow us to locate the problem quicker we would request that you include a screenshot of the registration window with the e-mail and registration filled in for further troubleshooting.


If you receive keygen_error, that is to say, that product is not using code activation mode, you just need to log out and log in after you place the order. After that, you can enjoy all features without limitation.

If you purchase the product from our agency, you may not retrieve the code as they don't share customer information with us.

If you purchase the product from the App store, you don't need a code, just launch the App store and go to the Purchase tab to use it directly.

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Sign in with Wondershare ID to get your order info, plan info. And you can get invoice, get keycode, redeem the serial number, cancel subscription, contact support team in Account Center.