Below is the refund processing time for different payment methods, however, the funds could take longer to show on your account depending on the payment method used. Bank transfer refunds may only be made to accounts held at institutions from Spain or Mexico. We will not issue international transfers, since this payment method is only available in these two countries. If the customer wishes, and accepts the transfer fees, an account from a different country may be selected; however, we will only be able to transfer the funds to an account in Spain or Mexico. We recommend selecting a different payment method for international transactions: credit card, PayPal, DineroMail etc.
|
Payment Method |
Refund processing time |
Notes |
|
|
PayPal |
Balance |
Real-time, at least within 24H |
1. The refund processing time means the amount of time it takes for a payment to post to your credit card/debit card account after refund issued. |
|
Debit card/Credit card |
5-14 Days |
||
|
Credit card |
5-14 Days |
||
|
Wepay |
Balance |
Real-time, at least within 24H |
2. If you are using a Visa or MasterCard, the refund processing time depends on your issuing bank. Normally it will take 5-14 days. If you still don't receive the refund after 14 days, please contact our support team. We will track it down for you. |
|
Debit card/Credit card |
5-14 Days |
||
|
Alipay |
Balance |
Real-time, at least within 24H |
|
|
Debit card/Credit card |
5-14 Days |
||
|
Apple Pay |
5-7 Days |
||
|
Google Pay |
1-5 Days |
||
|
Bank transfer |
1-7 Days |
||
|
UPI |
2-4 Days |
||
|
Amazon |
Balance |
Real-time, at least within 24H |
|
|
Debit card/Credit card |
5-14 Days |
||
|
Pix |
Real-time, at least within 24H |
||
|
kakaopay |
3-5 Days |
||
|
NAVER Pay |
2-7 Days |
||
|
Momo |
7-15 Days |
||
|
Payment Method |
Supported Countries |
Payment Type |
Refund |
|
Globe Gcash |
Philippine | E-wallet | Supported |
|
FPX |
Malaysia | BANK_TRANSFER | Supported |
|
Touch'n Go |
Malaysia | E-wallet | Supported |
| Gopay | Indonesia | E-wallet | Supported |
| Dana | Indonesia | E-wallet | Supported |
| MercadoPago | Brazil/Mexico/Chile | E-wallet | Supported |
| Nequi | Colombia | E-wallet | Supported |
|
iDEAL |
Netherlands | Online banking | Supported |
|
Bancontact |
Belgium | Card/Cash Based | Supported |
|
Blik |
Poland | Online banking | Supported |
|
Webpay |
Chile | BANK_TRANSFER | Supported |
|
MB WAY |
Portuguese | E-wallet | Supported |
|
PSE |
Colombia | BANK_TRANSFER | Supported |
|
Boleto Bancario |
Brazil | Cash Payment | Supported |
| oxxo | Mexico |
Cash Payment |
Supported |
| stcpay | Saudi Arabia | E-wallet | Supported |
|
PayCo |
South Korea | E-wallet | Supported |
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