Support & Learning

Purchase and Payment

• Can I get business discounts for volume purchase?
• Can I have a free trial of your software?
• Could I change license type from Windows to Mac version / Mac to Windows version?
• Do you charge indirect Tax in my order?
• Do you charge VAT on my order?
• How can I do if I have an unknown charge?
• How long does it take for me to receive my refund?
• How to cancel your subscription?
• How to change the payment methods for the renewal order if you placed the order on official website?
• How to get my license information after purchasing?
• How to obtain or modify invoice?
• Where can I find my order information?
• I purchased a single-user license, can I use the program on another computer?
• What should I do if I need to purchase a team or business plan?
• What is the process for getting a refund after experiencing technical problems?
• Do you offer discounts?
• My Coupon Code doesn't work.
• Why does the price increase after I add the product to my cart?
• What's the refund policy?
• What should I do if refund not received?
• What is Download Insurance in the shopping cart?
• What is Wondershare License policy?
• Why did I not receive confirmation E-mail?
• What should I do if my promotion does not work?
• Which payment methods does Wondershare accept?
• Do you accept payment method Klarna?
• How can I get a student discount?
• How to resume a paused subscription?
• What does it mean to pause the subscription renewal?
• What is the difference between minor updates and major upgrades?
• How to change the payment methods for the renewal order if you placed the order on App Store?
• How to change the payment methods for the renewal order if you placed the order on the Google Play Store?
• Why is the amount displayed during UPI payment higher than the amount shown on the shopping cart page?
• How to get the user man uals?
• What should I do if I purchase a wrong product?