Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Install and Upgrade
- How do I know if I am eligible to upgrade to DemoCreator 6 for Windows?
- Why is there no upgrade plan when I’m eligible to upgrade?
- Can I enjoy features in DemoCreator 6 if I have a valid license of DemoCreator 4 or 5?
- How do I upgrade to DemoCreator 6 for Windows?
- Can I use DemoCreator 6 on both Windows and Mac computers if a Premium license is purchased previously?
- Can I use DemoCreator 6 if a Pro license is purchased previously?
- How to upgrade to DemoCreator V7.0
- Where can I download previous versions of DemoCreator
- What's new in DemoCreator 7
- Is the project edited in DemoCreator V8.0 compatible with the V7 version?
Product Inquiries
- Can I capture two PC display screens simultaneously?
- Can I switch the screen?
- How to disable the virtual camera?
- How to record my computer screen & webcam?
- Does it support 32-bit computers?
- System Requirements for DemoCreator
- Where the recorded video will be saved to?
- I purchased DemoCreator but still was asked to pay.
- How to record Zoom meeting?
Technical Issues
- What should I do if I can not capture the audio from the computer?
- Windows: What should I do if the program crashes or bugsplat appears?
- Why do I hear an echo or noise with the recorded file or exported file?
- Why I receive the error Unable to access game data?
- Why is there no cursor in the Fast/Express Export videos?
- Why the playback on the timeline appears to be lagging or out of sync?
- Why is the recording screen black?
- How to add a full-screen PowerPoint window in Video Presentation mode?
- Is there no annotation toolbar during recording?
- Why is there no camera footage during the recording process?
More ways to get help
Account Center
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Contact us
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