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How to fix “General error”, “iTunes Player Error” or “iTunes not installed” message.

Last Revised: 2014-09-16 19:43:20

When converting a DRM M4V file, the program will open iTunes automatically to play the DRM file and then record the playback to remove the protection. The product will display “General error” if it fails to open iTunes. To fix this, you can follow the steps below:

1) Download the latest version of iTunes from the link below then install it. After make sure the files play well in iTunes.

2) Click Store>Authorize This Computer to authorize the file on the computer.


3) Before converting the file right click the playing video in iTunes, then choose Play Video in Separate Window.


4) Restart the conversion.

If this doesn't work, contact us with the log folder. To find log folder, you can follow these steps:-

1) Right-click the shortcut of the program, and select Properties>Find Target or Open File Location to open the installation path.

2) Find a folder named "log" and send all the files in the folder to us.


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