How to fix if the program reminds "No install virtual audio device"?

This case is because that the virtual audio device is not installed completely. Please follow the steps below reinstall the program.
 
1. Uninstall the program, restart the computer, delete the folder where the program was installed and then re-download the program.
2. Close anti-virus program when downloading.
3. Install the program in other local disk instead of the default local disk C.
4. If you are using Windows 7 or Vista, when the set up finishes, please right-click the icon on the desk top of your computer, and select Run as administrator.

During the installation, a reminder would be prompted asking whether you want to install the Virtual audio device or not, please choose Continue any way. If you have stopped the installation of the virtual card, the program can not work correctly.

If the solution above doesn't work, please contact us with all files in the log folder. You can find the log folder in the folder where the software is installed. You can click the link below to check how to contact us:

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