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What should I do if the software prompts, “Loading incomplete. 1 file failed to load; the failed file is...”?

Last Revised: 2018-08-27 18:19:10
Please follow the trouble-shooting steps below if you received this loading error:

1) Make sure that the software and the Mac can support the file format. For the list of supported formats, refer to the following link.

http://www.wondershare.com/mac-video-converter-ultimate/reference.html

2) Check if the video file plays properly in QuickTime Player or VLC Player. If so, follow the instructions below to re-code the file before loading it in the software again.

QuickTime Player: Keep original file playing in QuickTime Player. Go to File> Export from the top menu. Select output format in the Format drop down list.
VLC Player: Launch VLC then go to File> Streaming/Exporting Wizard from the top menu. Next, go to Transcode/ Save to File and follow the prompts to re-code the file.

If the problem persists, please contact us at http://support.wondershare.com and send us your video information such as format type and what format you are converting it to. You can also send us a copy of your video for testing.
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