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What can I do if text messages/contacts/whatsapp messages does not recover for me properly?

Last Revised: 2018-11-30 17:10:24
If you are having trouble, you can follow the below information, or click the "Can't find your question" button to get instant help.

Please provide following info for analysis:
1. How was the data lost?
2. Provide us the screenshot of the scanned result.
(you could use this software to take a screenshot http://pokit.org/)
3. If you had any error messages or other errors, a screenshot of the error would help us to find a solution faster.
4. Your Device Model / OS version.

* TipTap the "Settings" button on your device. If this isn't present on your device's home screen, find the Settings app in the App Drawer. Scroll down towards the bottom of the menu. Select the "About phone" option. Then you are able to check the number under "Android version" and your phone model under "Model number"
.




5. Click the Feedback icon on the top right of the product to submit the log and DB files. By submiting this way you don't have to create a new ticket.

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