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After I submit a ticket, how long does it take to get a reply from the support team?

Last Revised: 2019-12-30 12:01:49
After you submit the ticket successfully, our customer support team will review your case and contact you within 12 hours (Mon-Fri) and within 48 hours on weekends (Sat-Sun) with a solution, or to request more information if needed. If you do not receive the message, it is possible that your email security settings or spam filters are preventing Wondershare messages from reaching your Inbox. It is recommended that you check your junk/bulk/unknown/spam/trash folders to see if it was diverted to those. If it has, we would request that you set up our e-mail address to your whitelist as that will allow you to get our replies in a timely fashion.


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