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Why does the software fail to recognize the camera or external hard drive?

Last Revised: 2018-02-03 13:37:51
Please check if the computer can recognize the camera or external hard drive. 

If the computer cannot recognize the camera or external hard drive, it may be caused by a damaged hardware and can’t be solved by the software.

Otherwise, please click the refresh button in Data Recovery to refresh the loading process of external driver:


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