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What will cause the message “the file does not exist” when opening a previous project?

Last Revised: 2017-05-19 17:53:11
The following reasons may cause this issue to appear for you.

1. The source files (photos/audio/video) have been deleted, renamed, or moved from the original saved path that the software originally got the file from.
2. The styles that were used in creating the slideshow have been removed from the software.
3. The external storage that held the media files has been disconnected from the computer.

The resolution for this issue would be to do the following:

1. By restoring the source files to the original location, the software will once again see them and bring them into the software.

If you are unable to remember the original path for the media files, you can open the project file with a text tool to find the information. Right click on the project file and choose Open using Notepad. Once you have the file open that way, you can find the source path as it will look similar to this: Source Path=”C:UsersPublicPicturesSample PicturesTulips.jpg” MediaStart=”0” MediaStop=”60000000" Seekable=”1”>. If you don’t have Notepad++ installed on your computer, you could download it from this link: http://notepad-plus-plus.org/.

2. Another option would be to re-install the software and download the necessary resources from this link: http://download.wondershare.com/dsb_resources.exe
3. If you do keep your source files on an external device, it is recommended that you plug the drive back in and try to open the project file.

Tip: It is recommended to use the Backup Project feature. To use this just click on the icon in the upper-left corner of the software window, and then choose Backup Project. This will allow you to still open the project if some of the slideshow files are moved, deleted, or renamed.
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