• How to get refund for tax? 
• When can I get my money back after the refund request is approved? 
• When will my credit card be charged? 
• What if I want to use the program on another computer but I bought a single-user license? 
• How can I get rid of Extended Download Service I do not need while placing the order? 
• I purchased the wrong product by mistake. Can I exchange it for the right one? 
• Can I cancel my order after placing it?
• Why was I charged twice for one order?
• Why was I charged more than the price stated on the website?
• What kinds of payment can I use?
• How to get a refund of Extended Download Service only?
• How to pay for the product with my bank card/credit card?
• How can I know if my order is processed successfully or not?
• What is your refund policy?